Privacy policy
**Effective Date:** June 15, 2026
1. Introduction
TrustRating.ai ("TrustRating", "we", "our", or "us") protects your privacy and handles your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, platform, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information as described here.
2. Who We Are
TrustRating.ai is a trust intelligence platform providing company trust assessments, ratings, reviews, and insights using technology-driven analysis and human review. We act as the data controller for your personal data.
3. Information We Collect
3.1 Information You Provide Directly
We may collect personal data that you voluntarily provide to us, including:
- Name and username
- Email address
- Password (encrypted)
- Profile photo or avatar
- Reviews, ratings, comments, and feedback
- Communications sent to customer support or through email
3.2 Information Collected Automatically
When you navigate our Services, we automatically log specific technical metadata:
- IP address, browser type, device information, operating system, and time zone
- Website usage data, interaction information, and referring URLs
- Cookies and tracking technologies
3.3 Information from Third Parties
To build comprehensive trust intelligence profiles, we collect information from publicly available third-party sources, including:
- Company websites and public business directories
- Regulatory bodies, government databases, and active news publications
- Publicly accessible social media profiles and other public online sources
4. How We Use Your Information
We use your personal data to:
- Provide, operate, maintain, and personalize our Services
- Create, manage, and secure user accounts
- Publish reviews, ratings, and update trust scores
- Communicate with you regarding your account or inquiries
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Improve our platform, comply with legal obligations, and enforce our terms
5. Technology-Assisted Analysis and Human Review
TrustRating.ai uses a combination of automated technologies (like AI and machine learning) and human review to provide trust assessments and ratings.
Automated systems analyze public company information, generate preliminary insights, detect fraudulent reviews, and identify unusual rating patterns. Human reviewers manually verify information, evaluate reported concerns, and adjust profiles to ensure fairness and accuracy.
Important Disclaimer: All trust assessments, ratings, and insights generated via this hybrid system are for informational purposes only. They do not constitute financial, legal, investment, or professional advice. Where applicable, safeguards are implemented to protect user rights regarding automated data processing.
6. Legal Basis for Processing
We process personal data based on: your consent, performance of a contract, our legitimate interests in operating and securing our Services, compliance with the law, or the defense of legal claims.
7. Sharing of Information
7.1 Public Platform Users
Reviews, ratings, usernames, and profile information you publish are visible to other users and visitors.
7.2 Service Providers
We share personal data with trusted third-party service providers who assist us with hosting, analytics, customer support, security, communications, and AI solutions. They process data only on our behalf.
7.3 Legal Authorities & Business Transactions
We disclose data when required by law, court order, or regulatory request. Data may also be transferred during a merger, acquisition, or sale of assets.
8. International Data Transfers
Your data may be transferred outside your country of residence. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect these transfers.
9. Data Retention
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and protect our business interests. Afterward, data is securely deleted or anonymized.
10. Security Measures
We use technical and organizational measures—including encryption, access controls, and security monitoring—to protect your data. However, no internet transmission is 100% secure.
11. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. You may also restrict processing, withdraw consent, request a portable copy of your data, or lodge a complaint with a data authority. Contact us to exercise these rights.
12. Cookies and Tracking Technologies
We use cookies to remember preferences, maintain platform functionality, analyze traffic, and improve user experience. You can manage cookies through your browser settings.
13. Investment and Financial Disclaimer
TrustRating.ai does not provide investment, financial, legal, or accounting advice. Trust scores, ratings, and reviews are for informational purposes only and should not be relied upon as the sole basis for business or financial decisions.
14. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
15. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated Effective Date. Continued use of the Services constitutes acceptance of the revised policy.
16. Contact Us
For any privacy questions or data requests, contact us via the following official channels:
- Email: privacy@trustrating.ai
- Website Contact Portal: https://trustrating.ai/contact
- Mailing Address: TrustRating.ai Legal Department, 100 Tech Oasis Way, Suite 400, San Francisco, CA 94103