Terms for business
The contract that governs paid business accounts.
1. THE SERVICES
TrustRating.ai ("TrustRating", "we", "our", or "us") provides a trust intelligence platform that enables registered business entities ("Business", "you", or "your") to claim corporate profile pages, manage customer review metrics, invite consumer feedback, and access data analytics tools. These Business Terms and Conditions (the "Terms") govern your legal access to and commercial use of our website, application dashboard, corporate interfaces, and related software elements (collectively, the "Services").
2. ACCEPTANCE OF TERMS AND ENTITY BINDING
By claiming a business profile page, creating an administrator account, executing a digital order form, or interacting with our Services in any manner, you explicitly agree to comply with and be bound by these Terms. If you are entering into these Terms on behalf of a company, corporate group, partnership, or other legal entity, you represent and warrant that you possess the full legal authority to bind that entity to these provisions. If you do not have such authority, or if you do not agree with any part of these Terms, you are strictly prohibited from using our Services.
3. REGISTRATION AND ACCOUNT SECURITY
To interface with your company profile, you must complete our merchant registration process and maintain an active business account. You agree to provide accurate, current, and verifiable corporate information during setup. You assume sole operational responsibility for maintaining the strict confidentiality of your login credentials and for managing authorized internal permissions (e.g., employee or agency access levels). All actions, modifications, or data transmissions occurring under your business account credentials will be legally attributed to your entity.
4. SUBSCRIPTION PLANS, RENEWALS, AND PRICING
- Free Tier Accounts: Businesses may claim a profile page and utilize standard dashboard features under a free plan tier. This access remains effective until formally deactivated by you or terminated by us.
- Premium Subscriptions: Subscriptions to advanced data tools, widget customization, or enhanced tracking features are billed on a recurring annual (12-month) cycle unless stated otherwise in your commercial billing dashboard.
- Automatic Renewal Mechanics: At the expiration of an active premium term, your subscription will automatically renew for an identical 12-month period. We reserve the corporate right to adjust annual renewal rates by up to 5% without prior warning, or a higher percentage provided we issue a formal notification to your registered email address at least 45 days before the renewal date.
- Cancellation Deadlines: To prevent automated renewal and billing, a written cancellation request must be submitted via email to cancellation@trustrating.ai or completed directly through your billing portal no later than 30 days prior to the expiration of your current active term.
5. REVIEW INVITATION ENGINE AND PRIVACY MANDATES
- Sender Responsibility: If you leverage TrustRating.ai tools to distribute automated review invitations to your customers via email, SMS, or external channels, you are legally designated as the sole data controller and sender of those communications.
- Consent and Compliance: You represent and warrant that you have obtained all necessary, explicit consents and legal permissions from your customers required under applicable data protection frameworks to route their data through our infrastructure.
- Sensitive Data Restriction: You are strictly prohibited from uploading, routing, or processing Protected Health Information (PHI), banking details, or highly sensitive personal information through free-form verification fields or automated invitation logs.
6. TECHNOLOGY-DRIVEN MODERATION AND HUMAN OVERVIEW
- Hybrid Operations: TrustRating.ai deploys a dual-layer validation framework combining automated algorithmic systems (artificial intelligence and machine learning models) with professional human compliance oversight to evaluate platform accuracy and detect manipulation.
- System Actions: Our automated systems run behavioral checks to spot review generation bots, detect paid review farming patterns, and flag unusual rating spikes. Our human moderation teams step in to evaluate formal appeals, verify official corporate transaction proofs, and adjust trust scores to protect integrity.
- Advice Disclaimer: All trust grades, verified ratings, scoring benchmarks, and customer summaries generated on our platform are for informational reference purposes only. They do not constitute financial, legal, investment, or professional advice.
7. INTELLECTUAL PROPERTY AND MARKETING CONTENT
- Platform Rights: TrustRating.ai and its third-party licensors retain all proprietary rights, titles, and structural interests in the platform’s code, system architecture, database design, user interface element layouts, and text summaries.
- Corporate Asset License: By claiming your company profile, you grant TrustRating.ai a non-exclusive, worldwide, royalty-free license to host, display, and format your company trademarks, logos, and corporate brand images across our directory to accurately identify your business.
- Badge and Asset Use: While maintaining a verified or active status, you are granted a revocable, non-transferable license to display official TrustRating.ai score badges and star widgets on your connected website domains in accordance with our branding guidelines.
8. STRICTLY PROHIBITED COMMERCIAL CONDUCT
Businesses using our platform are strictly forbidden from engaging in the following behaviors:
- Writing, buying, manufacturing, or organizing fake or deceptive reviews for their own business or competitive businesses.
- Offering financial incentives, promotional coupons, discounts, gifts, or monetary payouts to customers in exchange for modifying, deleting, or publishing specific star ratings.
- Decompiling, reverse-engineering, crawling, or launching extraction scripts against TrustRating.ai databases.
- Deploying automated scraper programs, bots, or data-mining software to pull text reviews, company scores, or system statistics.
- Utilizing any textual or structural data hosted on TrustRating.ai to train, fine-tune, test, or validate external machine learning applications, large language models (LLMs), or artificial intelligence frameworks without an explicit, advance written agreement with us.
9. ACCOUNT SUSPENSION AND TERMINATION
We reserve the absolute operational right to freeze, suspend, or permanently deactivate your business account, company dashboard access, or subscription packages immediately and without prior notification if you breach these Terms, fail to pay subscription invoices on time, or engage in malicious review manipulation that compromises our directory's trust factors. If your subscription is terminated due to a material terms violation, your company remains legally liable for all outstanding balances through the end of your billing term, and no partial or full refunds will be issued.
10. WARRANTY EXCLUSIONS AND LIABILITY CAP
Our business platform and analytical dashboards are delivered entirely on an "as is" and "as available" basis, without any warranties of uninterrupted operation, absolute accuracy, commercial utility, or merchantability. To the maximum extent permitted by governing laws, TrustRating.ai, its affiliates, and its developers shall not be held liable for any indirect, incidental, special, or consequential damages—including loss of corporate profits, commercial revenue, operational data, customer pools, or marketplace reputation. Our absolute maximum aggregate liability to your company for any structural claim arising from these terms is strictly limited to the total monetary amount paid by you to TrustRating.ai for your subscription services during the 12-month period immediately preceding the incident.
11. LEGAL INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TrustRating.ai, its corporate officers, legal directors, employees, and authorized affiliates from and against any third-party claims, liabilities, monetary losses, legal expenses, and attorney fees arising out of your unauthorized use of our platform, distribution of non-compliant review requests, violation of consumer privacy regulations, or infringement on third-party data collection elements.
12. MODIFICATIONS TO PLATFORM POLICIES
We reserve the right to modify, adjust, update, or discontinue features of our business services, subscription tiers, and these Terms at any time. Structural updates will be published on this page with an updated effective date. Material adjustments that alter your subscription conditions will be sent directly to your primary corporate email address on file whenever possible. Your ongoing integration with our website dashboard following the posting of updates serves as explicit acceptance of the updated terms.
13. GOVERNING LAW AND COURT JURISDICTION
These Terms, along with all legal actions, commercial disputes, or statutory conflicts arising out of your platform integration, shall be governed by, interpreted, and enforced in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. Both parties irrevocably agree that the state and federal courts situated in San Francisco, California shall possess exclusive jurisdiction to settle any official lawsuit or legal action.
14. CONTACT US
For all corporate compliance inquiries, legal communications, or invoicing questions, contact our corporate office: