Reviewer Guidelines

1. Welcome to TrustRating.ai

Our mission at TrustRating.ai is to build a transparent, honest, and highly reliable trust directory. We use a combination of cutting-edge automated artificial intelligence and dedicated manual human review to evaluate corporate credibility. To maintain the integrity of our platform, we require all reviewers to follow these core guidelines. By submitting a review on our website, you agree to comply with these rules.

2. Who Can Write a Review?

You can write a review on TrustRating.ai if you have had a genuine, firsthand buying or service experience with the business within the past 12 months. This means you have:

• Purchased a product or service from the business.

• Placed an order or had a documented commercial interaction with them.

• Used their services or can otherwise demonstrate an actual customer relationship.

You cannot write a review if you are an employee, owner, direct competitor, or executive of the business, or if you have been financially incentivized by the company to alter your true assessment.

3. Core Rules for Writing a Review

• Keep it Honest and Factual: Share your authentic, personal experience. Describe what actually happened clearly, whether your experience was positive, neutral, or negative.

• Keep Private Information Private: To protect individual privacy, do not include names, phone numbers, email addresses, physical addresses, or credit card numbers in your text. This applies to your own information as well as the information of company employees.

• Be Civil and Respectful: We encourage freedom of speech, but we do not tolerate abusive language. Avoid profanity, hate speech, threats, harassment, defamatory statements, or discriminatory remarks.

• Relevant and Constructive Feedback: Focus your review on your actual consumer experience, customer support quality, or product performance. Do not use your review to launch political, social, or unrelated personal campaigns.

4. Strictly Prohibited Content

Any review that contains the following will be flagged and permanently removed from our platform:

• Fake or Fabricated Reviews: Writing a review for a company you have never actually interacted with.

• Incentivized Reviews: Reviews written in exchange for monetary rewards, discounts, free products, or promotional gifts.

• Promotional Content: Using a review space to advertise other products, include referral links, insert spam, or market competitive businesses.

• Coerced Content: Reviews written under duress, extortion, or threats meant to manipulate a business owner.

5. How We Verify Reviews (AI + Human Overview)

To ensure our platform remains 99.99% accurate, TrustRating.ai deploys a rigorous dual-layer moderation system:

• Automated AI Analysis: Every review submitted is instantly scanned by our proprietary artificial intelligence models. The AI evaluates structural language patterns, checks for duplicate text across the web, flags sudden patterns of mass review manipulation, and highlights suspicious or bot-like submission patterns.

• Manual Human Review: When a review is flagged by our AI or reported by a user or business, our human compliance team manually steps in. Human moderators review verification documents (such as receipts or invoices), evaluate context, investigate account validity, and make the final decision on whether content complies with our terms.

6. Proof of Experience Requests

If our hybrid system flags a review as suspicious, we may contact you and ask for temporary proof of your buying experience (such as an order confirmation, receipt, or support ticket screenshot). If you fail to provide adequate verification within the requested timeframe, your review will be removed to protect the platform's integrity.

7. Reporting a Violation

If you are a consumer or a business owner and you spot a review that clearly violates these guidelines, please use the "Report Review" flag directly on the company's profile page, or contact our compliance desk. Our automated systems and human review teams will investigate your report objectively.

8. Contact Us

If you have questions about our review moderation guidelines, your user account, or how your reviews are calculated into trust scores, please reach out to us:

• Email: support@trustrating.ai

• Help Center: https://trustrating.ai/contact