Our methodology
Every company on TrustRating gets a star rating from 0 to 5. The rating blends an AI panel of leading large language models with human reviews, weighted by recency and verified-purchase status.
The AI panel
We query each of the following models with a structured prompt asking them to independently score the company across five categories: trust, regulation, trading/product, support, and reputation. Each category is scored on the 0 to 5 star scale. The overall AI score is the unweighted mean of all category scores across all enabled models.
GPT-5
OpenAI
Claude
Anthropic
Gemini 2.5
google · 1,048,576 tok ctx
Grok 4.3
x-ai · 1,000,000 tok ctx
DeepSeek V3
DeepSeek
Human reviews
Reviews from real users count for 50% of the displayed rating (the other 50% comes from the AI panel). Star ratings from 1 to 5 are averaged directly. Only published reviews count; pending, hidden, and flagged reviews do not contribute. Reviews from invitations carrying a valid order reference get a “Verified purchase” badge.
TrustGuard fraud signals
Every newly-submitted review runs through a battery of heuristic checks: duplicate text, burst posting, same-IP clusters, reward offers in the body, brand-new accounts, and shared user-agent fingerprints. Above a confidence threshold we automatically promote the review to the moderation queue. We never auto-delete reviews — a human always has the final call.
Score brackets
- 4.5 - 5.0 starsExcellent
- 3.5 - 4.4 starsGreat
- 2.5 - 3.4 starsAverage
- 1.5 - 2.4 starsPoor
- 1.0 - 1.4 starsBad
Refresh cadence
Human reviews recompute the score on publication, edit, or removal. AI panel scans run on demand and on a rolling schedule.