Accessibility statement
Effective Date: June 15, 2026
1. OUR COMMITMENT TO ACCESSIBILITY
At TrustRating.ai, we are dedicated to ensuring digital accessibility for all users, including individuals with disabilities. We firmly believe that everyone should be able to read reviews, submit feedback, and navigate our trust intelligence platform seamlessly. We are continuously improving our user experience and applying the relevant accessibility standards to achieve these goals.
2. CONFORMANCE STATUS
To guide our design and development practices, we target the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA specifications. These global guidelines explain how to make web content more accessible for people with visual, auditory, motor, and cognitive disabilities.
While we work aggressively to make our platform accessible, we leverage a hybrid framework combining automated artificial intelligence systems and manual human review teams to audit and maintain our interfaces for compliance, usability, and screen-reader compatibility.
3. ACCESSIBILITY FEATURES ON OUR PLATFORM
We actively integrate the following technical features across the TrustRating.ai ecosystem:
- Screen Reader Compatibility: Structural HTML markup and ARIA labels to help assistive technologies interpret our review scores, company directory pages, and dashboards.
- Keyboard Navigation: Designing interactive elements, buttons, text fields, and score widgets to be completely operable without using a mouse.
- Text Contrast and Legibility: Careful selection of text colors, font sizes, and button contrast metrics to ensure ratings and reviews are easily readable.
- Alt Text: Descriptive alternative text for informational images, profile icons, and certified trust badges.
4. LIMITATIONS AND ALTERNATIVES
Despite our best efforts to ensure accessibility across all pages, there may be some limitations. For example, some user-generated content (such as text reviews or screenshots submitted by consumers to verify a purchase) or third-party business widgets integrated onto our platform may occasionally fall outside our direct technical control.
If you encounter an inaccessible element, a broken keyboard flow, or a review block that your assistive technology cannot parse, please contact us immediately so our support team can assist you with the information.
5. FEEDBACK AND CONTACT INFORMATION
We welcome your feedback on the accessibility of TrustRating.ai. If you experience accessibility barriers or need assistance accessing any part of our platform, please let us know:
- Email: accessibility@trustrating.ai
- Website Support Portal: https://trustrating.ai/contact
- Mailing Address: TrustRating.ai Compliance Desk, 100 Tech Oasis Way, Suite 400, San Francisco, CA 94103
We aim to respond to all accessibility feedback and support requests within 3 to 5 business days.