Trust in reviews
How we keep reviews authentic, attributed, and useful.
Authentic accounts
Every review is attached to a verified account. We don't accept fake names, throwaway addresses, or paid review services.
Companies cannot edit reviews
Claimed companies can publicly respond to a review, but they cannot edit or remove it. Only TrustRating moderators can hide reviews that violate our guidelines.
Flag & review
Anyone can flag a review for moderation. We review every flag and will either keep, hide, or delete the review with a public note.